Learn a Strategic Approach to Customer-Centricity and Upskill Your Sales Proficiency

Certified Sales Professional Course Overview

Our Customer-Centric Certified Sales Professional training program is an innovative effort designed for participants, offering a new perspective on acquiring essential skills to boost conversion effectiveness in today’s fast-paced business world. From becoming an expert at identifying prospects and creating persuasive communication strategies to mastering customer-centric selling and advanced closing tactics, each module is like a key element that elevates the entire sales process to bring about exceptional results.

We’re all about embracing the perfect blend of technology and emotional intelligence, providing participants with the tools to smoothly navigate through CRM systems, automation, and data-driven insights for smart decision-making.

With a keen eye on constant improvement and adaptability, our Certified Sales Professional training program ensures participants stay flexible, well-informed, and ready to navigate the twists and turns of the ever-evolving market, paving the way for lasting success and revenue growth. It’s not just training; it’s a gateway to a whole new level of sales brilliance.

Learning Goals

Upon completion of the Certified Sales Professional training program, participants will attain the following key learning outcomes

• Modern Sales Mastery: Participants will acquire a profound understanding of the contemporary sales landscape, encompassing market dynamics, trends, challenges, and opportunities.
• Strategic Sales Proficiency: Equipped with practical skills, participants will learn to craft effective sales strategies, set realistic targets, and make informed, data-driven decisions.
• Customer-Centric Expertise: A customer-centric mindset will be instilled in participants, enabling them to comprehend customer needs and provide tailor-made solutions.
• Negotiation Mastery: Participants will master negotiation techniques, enhancing their capacity to achieve win-win outcomes.
• Effective Team Leadership: Sales and business development personnel will gain sales insights to enhance effectiveness.

Course content

Module 1: Customer empathy map

• Explore types of brand promisies.
• Create a customer empathy map.
• Explain the difference between customer service and customer experience.
• List customer touchpoints
• Explain consultative selling
• Explain GUEST model
• Preparation for customer interaction

Module 2: Gain attention and uncover customer needs

• Empathize the significance of first impressions.
• Describe various types of Greetings
• Apply effective attention-grabbing techniques
• Apply 7Cs of Communication
• Explain the elements of Communication.
• Practice active listening.
• Identify the needs of the customer through the right set of questions and observations.
• Apply LEAP model for rapport-building

Module 3: Explain the product/service

• Provide tailored solutions that are relevant to customers.
• Apply Power words and FABing.
• Explore the Science of Persuasion
• Explain common motivation factors
• Apply positive affirmations

Module 4: Suggest and thank you

• Apply upselling and cross-selling techniques
• List different types of objections and ways to handle them effectively
• Apply Feel-Felt-Found technique
• Empathize the importance of long-term relationships.
• Practice effective closing techniques

Module 5: Handling difficult customers and a positive attitude

• Differentiate between solution-centric and problem-centric mindset
• Describe power circles
• Explain various techniques of assertive communication
• Apply techniques for dealing with angry or upset customers.
• Apply SBI technique of giving feedback

Module 6: Sales terminologies and business acumen

• Describe common Sales terminologies
• Calculate key metrics: Walkin, Conversion, ABS, ABV, ASP
• Explain the impact of upselling and cross-selling on important metrics

Module 7: People management

• Set SMART goals and guide the team to meet them.
• Conduct effective performance reviews and provide constructive feedback to team members.
• Explore various team personalities and motivate them

Module 8: Corporate etiquette

• Email Etiquette
• Meetings etiquette
• Telephone etiquette
• Dress code
• Dining etiquette
• LinkedIn Profile Optimization

Targeted Audience

• Sales and business development front-liners and mid-level staff.

Training Approach

At Frontline Consult, we believe in training for transformation. Our methodologies adapt to evolving corporate culture and participant needs. The training journey is enriched through:

• Facilitator-Led Discussions: Our experienced trainers foster interactive environments, facilitating knowledge exchange.
• Activity-based Learning: We believe in learning by doing. Our course incorporates learning through action with practical exercises applicable to real scenarios.
• Case Study Analysis: By immersing participants in industry-specific cases for problem-solving, participants will gain a deeper understanding.
• Demonstrations and Practice Exercises: Practical demonstrations and practice exercises provide participants with hands-on experience with sales concepts.
• Live Projects under the Supervision of Experts: To enhance practical skills, participants have the opportunity to work on live projects under trainer supervision. This experiential learning approach ensures bridging theory and practice seamlessly.
• Comprehensive assessments: There will be module-wise assignments plus MCQs test at the end. Based on the assignment and MCQ test participants will be assessed by our trainers. After submitting all the assignments and passing the test participants will get the certification.

Contact Us Today:

+977 9801898004 (WhatsApp)
training@frontline.com.np