info@frontline.com.np 9801048455
5 Star Customer Experience Delight
OBJECTIVES
- This training will help employees to manage relationships and build positivity among them. It focuses on providing employees with the right set of knowledge, skills and attitudes that are essential to move a customer from being satisfied to being delighted.
OUTCOMES
WHO SHOULD ATTEND?
CONTENTS
- Learn how to build employee loyalty first, and then customer loyalty
- Align the customer experience with customer expectations
- Understand how to model, teach and reinforce the behaviors to earn loyalty
- Adopt a deliberate, consistent process towards customer service
- Execute strategies to discover your customers' underlying needs or goals
WHO SHOULD ATTEND?
- This training is designed for all the employees/employers of all departments. All employees and employers are equally responsible in handling customers providing with quality service.
CONTENTS
- Ice-breaking Introduction
- Responding to the Voice of customer/Enhancing Communication
- How Customer Service becomes excellent?
- Customer Retention
TRAINING DETAILS
Training Cost: NPR. 6000 plus levied tax per person
Training time: 8 hours